Safety Center

Safety Center

Your Safety Comes First

Peerpalm is built to protect both clients and professionals. Learn how our anti-fraud systems work, why we restrict certain communication, and how to stay safe while you earn and hire.

Why We Restrict Contact Information

You may notice that phone numbers, emails, and external links are automatically blocked in messages until an order is placed and paid for through the platform. This isn't to inconvenience you — it's to protect you.

  • Secure payments: When you communicate and pay on the platform, your payment is protected. If the work isn't delivered, you can dispute and recover your money. Off-platform payments have no protection.
  • Preventing scams: Scammers try to move you off-platform to avoid our fraud detection and dispute system. Blocking contact info early stops most fraud before it starts.
  • Accountability: On-platform conversations create a record we can review if a dispute arises, so we can resolve it fairly.

Once an order is placed and paid for, you and your client can share contact details to coordinate delivery — that's normal and expected.

Our Anti-Fraud Policies

Secure Payments

All payments must go through the platform's secure payment system. Direct off-platform payment requests violate our terms.

No Off-Platform Deals

Professionals who pressure clients to pay or communicate outside the platform risk suspension.

Automated Message Screening

Our system detects and blocks attempts to share contact info, phishing links, and fraudulent offers in pre-order chats.

Account Verification

Our 3-tier KYC system verifies identity, credentials, and background to keep bad actors out.

Red Flags to Watch For

1A professional or client asks to move the conversation off the platform (WhatsApp, email, social media) before an order is placed.
2Someone requests direct payment via mobile money, bank transfer, or crypto instead of using the platform's secure payment system.
3A deal seems 'too good to be true' — extremely low prices or guaranteed unrealistic results.
4Pressure to skip verification, sign external contracts, or pay upfront outside the platform.
5Requests for sensitive personal or financial information beyond what's needed for a service.

If you notice any of these, and do not proceed with the transaction.

Tips for Staying Safe

Always Use Secure Payment

Pay through the platform so your payment is secured until you approve the work. Never pay directly.

Keep Communication On-Platform

Messages, files, and agreements should stay on Peerpalm so we can protect you if something goes wrong.

Check Verification Badges

Prefer professionals with higher verification tiers — they've proven their identity and credentials.

Watch for Red Flags

Be cautious of rushed deals, off-platform requests, or anyone avoiding the order system.

Never Share Payment Details

Never share full card numbers, OTPs, bank PINs, or mobile money codes with anyone on the platform.

Report & Dispute Early

If something feels wrong, open a dispute or contact support immediately — don't wait.

See Something? Say Something.

Our team reviews every report. Help us keep Peerpalm safe for everyone.

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