Peerpalm is built to protect both clients and professionals. Learn how our anti-fraud systems work, why we restrict certain communication, and how to stay safe while you earn and hire.
You may notice that phone numbers, emails, and external links are automatically blocked in messages until an order is placed and paid for through the platform. This isn't to inconvenience you — it's to protect you.
Once an order is placed and paid for, you and your client can share contact details to coordinate delivery — that's normal and expected.
All payments must go through the platform's secure payment system. Direct off-platform payment requests violate our terms.
Professionals who pressure clients to pay or communicate outside the platform risk suspension.
Our system detects and blocks attempts to share contact info, phishing links, and fraudulent offers in pre-order chats.
Our 3-tier KYC system verifies identity, credentials, and background to keep bad actors out.
If you notice any of these, and do not proceed with the transaction.
Pay through the platform so your payment is secured until you approve the work. Never pay directly.
Messages, files, and agreements should stay on Peerpalm so we can protect you if something goes wrong.
Prefer professionals with higher verification tiers — they've proven their identity and credentials.
Be cautious of rushed deals, off-platform requests, or anyone avoiding the order system.
Never share full card numbers, OTPs, bank PINs, or mobile money codes with anyone on the platform.
If something feels wrong, open a dispute or contact support immediately — don't wait.
Our team reviews every report. Help us keep Peerpalm safe for everyone.
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