A digital marketplace connecting service seekers with verified local professionals, streamlining how you earn, hire, and manage services in your community.

Terms of Service

Last updated: July 2, 2026

Welcome to Peerpalm. These terms govern your use of our marketplace platform connecting clients with professionals across Ghana and Nigeria.

1. Acceptance of Terms

By accessing or using the Peerpalm marketplace platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our platform.

2. User Responsibilities

Users must provide accurate information during registration and maintain the confidentiality of their account credentials. Professionals are responsible for delivering services as described and within agreed timelines. Clients are responsible for providing clear requirements and making timely payments.

3. Service Listings

Professionals must accurately represent their skills, qualifications, and services. Misleading or fraudulent listings are prohibited and may result in account suspension. All services must comply with applicable local laws in Ghana and Nigeria.

4. Secure Payments & Disputes

Payments for services are secured by the platform until the client confirms satisfactory delivery. Payment is released to the professional upon completion. In cases of dispute, payment remains secured until resolution is reached through our dispute resolution process.

5. Verification & Trust

Professionals may undergo identity verification (KYC) to earn trusted status badges. Verification levels do not guarantee service quality but indicate completion of identity and background checks. Users are encouraged to review ratings and feedback before engaging.

6. Prohibited Conduct

Users must not engage in fraudulent activity, money laundering, harassment, or any illegal activity through the platform. Off-platform payments to bypass the platform's secure payment system are strictly prohibited and void our protections. Attempting to share phone numbers, emails, external links, or off-platform payment methods through our messaging is automatically blocked by our security firewall, and repeated attempts may restrict or suspend your account.

7. Disputes & Resolution

If a dispute arises, users may open a dispute through the Dispute Center. Our administration team reviews evidence from both parties and issues a resolution within a reasonable timeframe. Decisions are final.

8. Account Suspension

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent behavior, or receive consistent negative feedback. Suspended users lose access to all platform features.

9. Limitation of Liability

Peerpalm acts as a marketplace facilitator and is not liable for the quality of services provided by professionals. We are not responsible for indirect, incidental, or consequential damages arising from service transactions.

10. Changes to Terms

We may update these Terms of Service periodically. Continued use of the platform after changes constitutes acceptance of the updated terms. Users will be notified of significant changes.

For questions about these terms, contact us through the Help Center.

Peerpalm Ltd

Registered in Nigeria · CAC Reg. No. 9709060 · TIN: 2622431527638

Incorporated under the Companies and Allied Matters Act 2020